1507 WYNSTONE COURT, WILMINGTON, NC 28405
WILMINGTON VOICE COACH Privacy Policy
Effective Date: July 30, 2025
WILMINGTON VOICE COACH AND CIONE MUSIC COMPANY respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, and safeguard information provided through our website www.wilmingtonvoicecoach.com, including when services are offered to children under 13, in accordance with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws.
1. Who This Policy Covers
This policy applies to all visitors and users of our website, including parents and guardians registering children for programs, as well as users who subscribe to our newsletters, contact us, or participate in services or classes.
We do not collect personal information directly from children under the age of 13. All information related to minors is collected only from their parent or legal guardian.
2. Information We Collect
We may collect the following personal information from a parent or guardian:
- Parent/guardian full name, email address, and phone number
- Child’s full name (first and last)
- Child’s age (to determine program eligibility)
- Registration details (e.g., selected program, payment info)
3. How We Collect Information
We only collect personal information:
- When a parent or guardian submits a registration or contact form
- Through newsletter sign-ups initiated by an adult
- When a parent provides payment for a program or class
- Via third-party tools used to deliver services (e.g., Zoom, Thinkific, Stripe, Square)
4. How We Use Information
Information provided by parents may be used to:
- Register and manage a child’s participation in a class or program
- Communicate with parents about classes, updates, or support
- Send newsletters or updates (only if the parent has opted in)
- Process payments and manage class access
- Maintain internal records and ensure safe, age-appropriate learning spaces
We never sell, rent, or share your or your child’s information with third parties for marketing purposes.
5. Verifiable Parental Consent
Before collecting any information relating to a child under 13, we require verifiable consent from the child’s parent or legal guardian. This may be obtained through:
- A signed registration or consent form
- Email or phone confirmation
- Payment and registration completed by the parent
If we learn that a child under 13 has submitted personal information without proper consent, we will delete that information promptly.
6. Parent Rights Under COPPA
Parents and guardians have the right to:
- Request access to any information we’ve collected about their child
- Request corrections or deletion of their child’s data
- Withdraw consent for data collection at any time
To exercise your rights, contact us at:
cionemusiccompany@gmail.com or wilmingtonvoicecoach@gmail.com
7. Cookies and Tracking Tools
We use cookies and limited tracking technologies (such as Google Analytics, Mailchimp, and Square) to improve website performance and understand how visitors use the site. These tools do not collect personal information from children and are used only for general website analytics.
Parents can disable cookies through their browser settings at any time.
8. Data Security
We take reasonable administrative and technical measures to protect all data submitted through our website. However, no method of data transmission or storage can be guaranteed to be 100% secure.
9. Third-Party Services
We may use third-party platforms such as Zoom (for classes), Thinkific (for course delivery), Stripe, PayPal, or Square (for payments), or email marketing tools. These providers are required to safeguard your information and may only use it as needed to perform services on our behalf. No child is permitted to access these tools without parent-managed registration and oversight.
10. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless longer retention is required by law or for internal recordkeeping.
11. Children's Privacy Summary
- We do not collect personal information from children under 13 without verified parental consent.
- All interactions and registrations are facilitated by the parent or guardian.
- Children are never asked to provide their personal contact information.
- Any content (audio/video) involving children is collected only with prior permission and used solely for program participation.
12. Updates to This Policy
We may update this Privacy Policy at any time. The most current version will always be available on our website. Continued use of our site after changes means you accept the updated terms.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your rights, please reach out:
cionemusiccompany@gmail.com or wilmingtonvoicecoach@gmail.com